Returns Policy

We want you to be happy with your new purchase. Please check your item(s) upon delivery. If there's a problem with your order, please contact our customer service team by phone or email within three (3) days of receipt. If you receive a damaged, defective, or incorrect item, we'll make it right.

If you are not completely satisfied with your purchase, please contact us at the email address or phone number above to return or exchange eligible items, but please keep the following in mind during the returns process:

- Returns must be received in original condition within 30 days of receipt or date of purchase, whichever is later.
- Shipping and delivery charges are non-refundable.
- Returns will only be accepted at our warehouse.
Your refund will be reduced by a restocking fee of 10% of the total purchase price, up to a maximum of $500. The restocking fee is waived for returns of accessories and lighting.
- Returns with a receipt will be refunded in the same way as the original payment.
- Returns will reflect original discounts and promotions.
- Please make sure you keep the original packaging materials, receipt and all price tags for returns.
- Fees will be waived when exchanging for products of comparable value.

Proof of purchase is required for exchanges, credits, or refunds of eligible items, including the applicable tax amount. For your convenience, we accept the following as proof of purchase:

- Original paper receipt
- E-voucher
- Original packing slip
- Order number

Upon return, your item will be inspected and exchanges, credits, or refunds will be issued for the purchase price. Taxes are refundable according to applicable law. Shipping and delivery charges are non-refundable, except in cases of manufacturing defects or shipping damage. We reserve the right to refuse returns or exchanges on items that are not in new condition due to misuse or damage caused by the customer. Please remember that furniture is vulnerable to damage during shipping. Therefore, it is important that you keep and use the original packaging materials for any items you wish to return.

What cannot be returned or exchanged?

- Gift cards.
- Floor models
- Items marked "final sale" or "non-refundable" are sold "as is."

What if I need to cancel my order?

We can accept order cancellations for items that have not yet shipped or are on backorder. In-stock items are typically shipped within 24-48 hours of order placement. Once an item has shipped, cancellations are not possible. If you ordered with a credit card, your card will be charged as soon as each item ships. Custom and special-order items cannot be canceled.

Risk of loss

All items purchased are shipped pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. If your order is placed with a purchase order, the FOB Shipping Dock shipping terms will control over the shipping terms in your purchase order.